Yoffix Ticketing System: report and track office issues
Yoffix Tickets is Yoffix's built-in system for reporting and resolving office issues. Employees submit problems directly in the app and pin their exact location on the floor plan. Facility managers and admins track, assign, and resolve everything from a single dashboard, without inbox hunting or manual status chasing.
Tickets must be enabled per office by an admin before employees can use the feature.
For employees: submitting a ticket
Any employee can submit a ticket when they notice a problem in the office, whether that is a broken chair, a malfunctioning screen, a heating issue, or anything else that needs attention.
How to submit a ticket
Go to Tickets in the left navigation.
Click Add ticket.
Give the issue a title and a short description so your facilities team understands what needs to be done.
Attach a photo if it helps illustrate the problem.
Pin the location on the floor plan so the right person knows exactly where to go.
Select a category if your admin has set them up (for example, IT, Maintenance, or Cleaning).
Submit the request.
Your ticket is immediately visible to the relevant person or team, and you can check its status at any time from the Tickets view.
Tracking your tickets
Open the Tickets view to see all tickets you have submitted, along with their current status. You will receive a notification when your ticket is updated or resolved.
For admins and facility managers: managing tickets
Admins and facility managers have access to the full ticket dashboard, which shows all open issues across every office location and floor in one view.
The tickets dashboard
When you open Tickets, you see every submitted ticket across your offices. You can filter by status (open, in progress, resolved), by location, by priority, or by category to focus on what matters most right now. The dashboard updates in real time so you always have an accurate picture of what is outstanding.
Assigning and updating tickets
Click on any ticket to open the detail view. From there you can:
Assign the ticket to a team member or team responsible for resolving it
Set or update the priority level
Change the status as work progresses (open, in progress, resolved)
Add a comment or update to keep the submitter informed
The employee who submitted the ticket receives a notification whenever its status changes.
Enabling Tickets for an office
Go to Office Setup.
Click the two-dot menu on the office where you want to activate Requests.
Select Settings > Tickets.
Toggle Enable tickets.
Add a notification email for your facilities team. This address receives a message each time a new ticket is submitted.
Repeat this for each office where you want Tickets to be active. Once enabled, the Tickets tab becomes visible to all employees in that office.
Connecting Tickets to external tools
If your facilities team works in Jira or another facility management platform, Tickets can be connected to those tools so issues flow directly into your existing workflow. This requires custom setup. Contact support@yoffix.com to discuss your setup and get connected.
Common questions
Can I submit a ticket without pinning a location?
Pinning a location on the floor plan is optional but strongly recommended. It helps your facilities team find the issue faster without needing to follow up for more information.
Who can see my ticket?
Submitted tickets are visible to admins and facility managers. Other employees cannot see your request unless they are assigned to it.
Can I submit a ticket on mobile?
Yes. The Tickets feature is fully available in the Yoffix mobile app and in the browser on your phone.
What happens after a ticket is resolved?
You will receive a notification when the status of your ticket changes to resolved. Resolved tickets remain in the dashboard for record-keeping and audit purposes.