Yoffix Requests: report and track office issues
Requests is Yoffix's built-in system for reporting and resolving office issues. Employees submit problems directly in the app and pin their exact location on the floor plan. Facility managers and admins track, assign, and resolve everything from a single dashboard, without inbox hunting or manual status chasing.
Requests must be enabled per office by an admin before employees can use the feature.
For employees: submitting a request
Any employee can submit a ticket when they notice a problem in the office, whether that is a broken chair, a malfunctioning screen, a heating issue, or anything else that needs attention.
How to submit a request
Go to Requests in the left navigation.
Click Add request.
Give the issue a title and a short description so your facilities team understands what needs to be done.
Attach a photo if it helps illustrate the problem.
Pin the location on the floor plan so the right person knows exactly where to go.
Select a category if your admin has set them up (for example, IT, Maintenance, or Cleaning).
Submit the request.
Your ticket is immediately visible to the relevant person or team, and you can check its status at any time from the Tickets view.
Tracking your requests
Open the Requests view to see all tickets you have submitted, along with their current status. You will receive a notification when your ticket is updated or resolved.
For admins and facility managers: managing requests
Admins and facility managers have access to the full ticket dashboard, which shows all open issues across every office location and floor in one view.
The requests dashboard
When you open Requests, you see every submitted ticket across your offices. You can filter by status (open, in progress, resolved), by location, by priority, or by category to focus on what matters most right now. The dashboard updates in real time so you always have an accurate picture of what is outstanding.
Assigning and updating requests
Click on any ticket to open the detail view. From there you can:
Assign the request to a team member or team responsible for resolving it
Set or update the priority level
Change the status as work progresses (open, in progress, resolved)
Add a comment or update to keep the submitter informed
The employee who submitted the request receives a notification whenever its status changes.
Enabling Requests for an office
Go to Office Setup.
Click the two-dot menu on the office where you want to activate Requests.
Select Settings > Requests.
Toggle Enable requests.
Add a notification email for your facilities team. This address receives a message each time a new ticket is submitted.
Repeat this for each office where you want Requests to be active. Once enabled, the Requests tab becomes visible to all employees in that office.
Connecting Requests to external tools
If your facilities team works in Jira or another facility management platform, Requests can be connected to those tools so issues flow directly into your existing workflow. This requires custom setup. Contact support@yoffix.com to discuss your setup and get connected.
Common questions
Can I submit a request without pinning a location?
Pinning a location on the floor plan is optional but strongly recommended. It helps your facilities team find the issue faster without needing to follow up for more information.
Who can see my request?
Submitted requests are visible to admins and facility managers. Other employees cannot see your request unless they are assigned to it.
Can I submit a request on mobile?
Yes. The Requests feature is fully available in the Yoffix mobile app and in the browser on your phone.
What happens after a request is resolved?
You will receive a notification when the status of your request changes to resolved. Resolved requests remain in the dashboard for record-keeping and audit purposes.