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FAQ

Frequently Asked Questions

For Users

Account & Profile

How do I sign up and log in?

What do I do if I forget my password?

I'm getting a "user does not exist" error when logging in.

How do I update my profile settings?

Can I control who sees my bookings?

Desk Booking

How do I book a desk?

How do I set up a recurring booking?

How do I set a favorite desk?

Why are some desks not available for me to book?

Can I see who else is coming to the office?

How do I find a desk with specific equipment?

Why can't I edit a past booking?

My booking disappeared — why?

Check-In

Do I need to check in for every booking?

Where will I receive check-in notifications?

Rooms, Resources, Visitors

How do I book a meeting room?

Can I book parking spaces or other resources?

Can I invite a visitor to the office?

Can I book a desk for a visitor without the Visitor Management module?

Mobile & Other Tools

Is there a mobile app?

How do I use Yoffix in Microsoft Teams?

For Admins

Office Setup

How do I set up offices, floors, zones, and desks?

How do I create personal or team desks?

How do I add tags to desks and meeting rooms?

Can I add attributes to employees?

How do I manage parking spaces and resources?

Can I update floor plans without disrupting existing bookings?

How do I set up QR codes for desks?

Can I brand the system?

User Management

How do I add or import users?

What roles and permissions are available?

A deleted user keeps reappearing in the employee list — why?

Booking Rules & Attendance

How do I set up attendance and booking rules?

What is a team event?

Visitors

How do I register a visitor?

Integrations

How does Google or Outlook calendar sync work?

How do I enable Single Sign-On (SSO)?

Security & Compliance

How is data protected?

Billing & Support

How does billing and licensing work?

What support options are available?